Cookie Policy
Last updated: January 2025
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site recognize you and remember your preferences.
2. Types of Cookies We Use
Essential Cookies: Necessary for basic site functionality. Includes authentication, security, and session preferences. Cannot be disabled.
Performance Cookies: Help us understand how you use the site to improve it. Collect anonymous information about pages visited and any errors.
Functional Cookies: Remember your preferences (language, region) to personalize your site experience.
3. Third-Party Cookies
We use third-party services that may set their own cookies:
- Google Analytics - for traffic analysis
- Payment services - for processing transactions
- Chat widgets - for customer support
4. Managing Cookies
You can control and delete cookies through your browser settings. Disabling cookies may affect site functionality.
5. SmartShop AI Widget
Our chat widget, integrated into client stores, uses cookies or localStorage for:
- Preserving conversation history in the current session
- Identifying returning visitors (anonymously)
- Improving recommendations based on previous interactions
6. Storage Duration
Session cookies are deleted when you close your browser. Persistent cookies may remain on your device for varying periods, from a few days to a year, depending on their purpose.
7. Policy Updates
This policy may be updated periodically. We recommend reviewing it regularly to stay informed about how we use cookies.
8. Contact
For questions about cookie usage, contact us at: Email: privacy@smartshop-ai.com